• 在 iOS 设置中确认已允许种植手账发送通知（也可以在 App「设置 → 提醒 → 通知权限」查看）。
• 确认「每日提醒时间」设置正确。同一天的养护任务会合并成一条通知。
• 确认植物的养护计划已开启，且植物没有被归档。
• 专注模式、定时推送摘要和 iOS 调度可能导致通知延后或静默显示，打开 App 后「日程」页仍会列出待办。

AI 建议和默认周期只是起点。你可以在植物的养护计划中直接修改间隔。在「设置 → 养护」中开启「浇水默认按季节调整」后，新建的户外浇水计划夏季间隔约缩短 30%、冬季约延长 50%。

• 如需拍照，请在 iOS 设置中允许种植手账使用相机。
• 选择照片使用系统照片选择器，不需要相册权限。
• 设备存储空间不足时可能无法保存照片。

• 每次可拍 1–3 张：整株、叶片正反面特写、花或果实。
• 保证光线充足、对焦清晰，避免背景里有其他植物。
• 结果页会列出候选，可以改选更合适的一项。
• 诊断时补充症状描述，并保持最近的浇水、施肥记录完整，有助于区分肥害和病害。

请对准植物本身重新拍摄，靠近一些并保持手机稳定。截图、图画或照片里植物太小时，也可能无法识别。

免费用户每天有一定的识别和诊断次数，次日自动恢复。种植手账 Pro 提供更高的每日次数，也可以购买不会过期的 AI 次数包。同一张照片 24 小时内重复分析不重复扣次数。

请检查网络后稍后重试。因服务不可用而失败的请求不会扣次数。

照片在上传前会去除位置信息，只用于本次分析，我们的服务器不保存照片。详情见隐私政策。

• 两台设备登录同一 Apple 账户，并都在「设置 → 植物与数据」中开启 iCloud 同步。
• 如提示需要登录 iCloud，请先在系统「设置」中登录。
• 保持设备联网，等待一段时间让 iCloud 交换变更；照片较多时需要更久。

关闭后数据只保存在这台设备上，不会再与其他设备同步。同步开启时删除记录，会同步删除其他设备上的记录。

检查网络和 App Store 账户后重试。种植手账显示的是 Apple 当前返回的本地化价格。家人共享或「询问购买」需要批准时，批准后会自动生效。

• 使用最初购买时的 Apple 账户。
• 确认订阅仍然有效，或终身版交易没有被退款。
• AI 次数包是消耗型商品，可能无法通过恢复购买找回。

前往「设置 → 个性化 → App 图标」。默认图标免费，其他图标需要种植手账 Pro。每次更换时 iOS 会弹出系统提示。

请在 iOS「设置 → Apple 账户 → 订阅」中管理或取消订阅，取消需在当期结束前至少 24 小时操作。退款由 Apple 处理，可在 reportaproblem.apple.com 申请。

• Confirm notifications are allowed for PlotKeeper in iOS Settings (you can also check Settings → Reminders → Notifications in the app).
• Check the daily reminder time. All care tasks for a day are combined into one notification.
• Make sure the plant’s care plan is on and the plant is not archived.
• Focus modes, Scheduled Summary, and iOS scheduling can delay or silence notifications. The Schedule tab still lists your tasks.

AI suggestions and defaults are a starting point. Edit the interval in the plant’s care plan. With Settings → Care → “Seasonal watering by default” on, new outdoor watering plans are about 30% shorter in summer and 50% longer in winter.

• Allow camera access for PlotKeeper in iOS Settings to take photos.
• Choosing photos uses the system photo picker and needs no library permission.
• Photos may fail to save when the device is low on storage.

• Take 1–3 photos: the whole plant, close-ups of both sides of a leaf, and flowers or fruit.
• Use good light and sharp focus, and avoid other plants in the background.
• The result page lists alternatives; pick a better match if needed.
• For diagnosis, describe the symptoms and keep recent watering and fertilizing logs up to date—this helps tell fertilizer burn from disease.

Retake the photo pointed at the plant itself, closer and steadier. Screenshots, drawings, or photos where the plant is very small may not be recognized.

Free users get a limited number of identifications and diagnoses each day, which reset the next day. PlotKeeper Pro offers a higher daily allowance, or you can buy AI credit packs that don’t expire. Analyzing the same photo again within 24 hours doesn’t use another credit.

Check your network and try again later. Requests that fail because the service is unavailable don’t count against your allowance.

Location data is removed before upload, photos are used only for that analysis, and our server does not keep them. See the Privacy Policy.

• Sign in to the same Apple Account on both devices and turn on iCloud Sync in Settings → Plants & Data on each.
• If the app says iCloud is unavailable, sign in to iCloud in the system Settings first.
• Keep both devices online and allow time for changes to sync; many photos take longer.

Data stays only on this device and stops syncing with your other devices. While sync is on, deleting a record also deletes it on your other devices.

Check your network and App Store account, then try again. PlotKeeper shows the local prices Apple currently returns. If Ask to Buy needs approval, the purchase applies automatically once approved.

• Use the Apple Account you originally purchased with.
• Confirm your subscription is still active, or that the lifetime purchase wasn’t refunded.
• AI credit packs are consumable and may not be restorable.

Go to Settings → Personalize → App Icon. The default icon is free; the others require PlotKeeper Pro. iOS shows a system alert each time the icon changes.

Manage or cancel in iOS Settings → Apple Account → Subscriptions, at least 24 hours before the current period ends. Refunds are handled by Apple at reportaproblem.apple.com.